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HOW SHOULD I RESPOND TO A HIGH CONFLICT PERSON?
HOW SHOULD I RESPOND TO A HIGH CONFLICT PERSON?
USE EAR STATEMENTS TO CALM UPSET PEOPLE.
USE EAR STATEMENTS TO CALM UPSET PEOPLE.
USE BIFF COMMUNICATION STRATEGIES.
USE BIFF COMMUNICATION STRATEGIES.
WHAT TO ADVOID.
WHAT TO ADVOID.
Avoid giving insights into their behavior. Avoid focus on the past. Avoid emotional confrontations. Don't tell them they are a high conflict personality. Avoid asking "why". Avoid focus on the negative. Don't wait for an apology.
Avoid giving insights into their behavior. Avoid focus on the past. Avoid emotional confrontations. Don't tell them they are a high conflict personality. Avoid asking "why". Avoid focus on the negative. Don't wait for an apology.
SHIFT THE INTERACTION TO THINKING AND DOING. (LEFT BRAIN ACTIVITY)
SHIFT THE INTERACTION TO THINKING AND DOING. (LEFT BRAIN ACTIVITY)
RESPONDING TO THE "BULLY'S STORY".
RESPONDING TO THE "BULLY'S STORY".
CONSTRUCTIVE CONVERSATIONS WITH A CHALLENGING FAMILY MEMBER DURING A HOLIDAY.
CONSTRUCTIVE CONVERSATIONS WITH A CHALLENGING FAMILY MEMBER DURING A HOLIDAY.
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